Shipping policy
SHIPPING POLICY
Orders are usually processed and dispatched within 48 hours (business days).
Estimated Delivery Times
• Slovenia: 2–5 days
• European Union countries: 5–14 days
• Other countries: 7–21 days
The delivery times stated above are estimates and may vary depending on the destination, shipping carrier, public holidays, seasonal demand and other circumstances beyond our direct control.
In accordance with applicable EU law, unless otherwise agreed, ordered goods will be delivered no later than 30 days after the contract has been concluded.
Where We Ship From
Orders are shipped from Slovenia, European Union.
Customs duties generally do not apply to shipments within the European Union.
For shipments to countries outside the European Union, additional customs duties, taxes or other import charges may apply. These may be charged by the relevant authorities in the destination country.
Shipping Costs
Shipping costs vary depending on the destination country or region.
The exact shipping cost is calculated and clearly displayed at checkout before the customer places the order or completes payment.
Free shipping
Free shipping is available when purchasing 3 or more games in selected countries. Availability is calculated automatically at checkout based on the delivery country.
The exact shipping cost is calculated and clearly displayed at checkout before the customer places the order or completes payment.
Responsibility for the Shipment
The risk of loss of or damage to the goods passes to the customer when the customer, or a third party designated by the customer to receive the goods, physically receives the shipment.
Delivery Delays
Delivery delays may occur due to circumstances beyond our direct control, such as delays by postal or courier services, public holidays, increased shipping volumes or other unforeseen circumstances.
If your order has not arrived within the expected delivery time, please contact us at:
We will check the status of your shipment and work with you to find an appropriate solution.
Contact
Bistre glavice, izobraževalne storitve, Anita Sila s.p.
Ulica Ivana Turšiča 2
6210 Sežana
Slovenia
Email: info@tornado-boom.com
Phone: +386 40 439 382
Last updated: 31 August 2026